When publishing your book with us, your book will automatically appear in our webshop (assuming you’ve put it up for sale). Our store is international, and available in multiple languages. Users can search for books via genre, author, or book title. The blurb and short description you wrote when creating your book will be displayed next to an image of the front cover in the store. When people find your book in our store, they’ll be able to order it with a click; each sale is then reported under the KPI tab on your user profile.
How can I pay in the Mybestseller store?
You can pay with PayPal or credit card. We accept all major credit cards.
Is VAT (sales tax) included in the prices on the website?
Yes, VAT is included in the prices.
Do I receive an invoice or proof of payment?
Yes, you can always download an electronic invoice; simply log into your account, go to “My Orders”, and select the order you wish to download an invoice for. Scroll to the bottom of the page, and you’ll find the “Invoices” section, where you can download your invoice as a PDF.
Where can I see the status of my order?
By going logging into your account and going to “My Orders”, you can see the status of each of your orders displayed in the “Status” column. If you want to see how far your order has progressed throughout the entire handling process, simply click on the order you want to know more about, and you’ll see which steps have already been completed, as well as how many are left.
Can I trace my package?
Yes, you can trace your package if its total weight exceeds 5 kilograms. To do this, log in to your account, click on “My Orders”, and then click on the “Details” button next to the relevant order. You will then see an info box entitled “Shipping Information”. At the bottom, under “Tracking Information”, you’ll find a track and trace code you can use to find out where your package is.
May I return purchased books?
Yes, we accept returns when they have been sent back to us within 14 days after delivery, and if they are accompanied by a copy of the invoice and/or the original shipping notice. To receive reimbursment, the order must be returned in the same state as it was delivered to you, i.e. the books must not be used or damaged. You can return books to:
3013 AE Rotterdam
As soon as we have received the books, we will notify you per email. If conditions above are met, we will reimburse you within 30 days after receiving the return.
I received my order, but the books are damaged/have printing errors!
Unfortunately, accidents do some times happen. In this case, please notify us by sending an email containing an explanation of the damage/error (including pictures), and we’ll arrange for the books to be replaced.
Are there costs involved with returning an order?
The applicable postage and packaging costs are borne by you. There are no additional costs involved.
What delivery times can I expect?
We deliver purchased books to the address specified within 4-5 business days. Books purchased in a bookstore may be delivered within two days.
What are the postage and packaging costs?
The delivery costs for a standard book are about £2,50. However, this may differ per country.
How will my books be delivered?
A single copy (or a batch of thin books) will be delivered via mail, since the order will generally fit in your mailbox. Should they not fit (which depends on the size of the books) we use a delivery service. Packages will also be delivered to your home.
What happens if I’m not at home at the time of delivery?
The same procedure as with any other package will apply: you will find a note in your mail informing you of the time and date of their next delivery attempt. You can also contact the delivery service to arrange a new delivery time.